FAQ's

Do I have to be a registered business to buy from Fizzy Peach?

No! We sell to sole traders, established businesses, and people who are just starting out. 

 

How do I place an order?

Simply add the products to your cart and proceed to checkout. You will then be given the choice to create an account or continue as a guest. We recommend creating an account, so that you can track your order progress, check on previous orders, receive special offers, etc.

 

What is your minimum order?

We have no minimum order requirement. We offer free delivery for all UK orders over £250.00 + VAT (UK mainland only), and £500.00 for Europe. For customers outside of UK and Europe, please contact us for a shipping quote before placing your order.

 

I am in Europe and have a VAT number. How do I order?

If you are outside of UK and have a valid VAT number, please email us before completing your order, so that we can remove the VAT charge for you.

 

What is your dispatch and delivery timescale?

We aim to dispatch all orders within 1 working day. For UK delivery we use a next day service (DPD) and for Europe the delivery is between 3-5 days from dispatch. Orders placed before 2pm Monday - Friday will be dispatched on the same day. All orders placed after this time will be dispatched on the next working day. Please note we do not process orders on weekends.

 

Which payment methods do you accept?

We accept Paypal, credit and debit cards, and bank transfer. If you would like to pay by bank transfer please contact us prior to placing your order.

 

I am not happy with my order - what can I do?

We strive to maintain high levels of customer satisfaction, and only send out quality goods. However if you would like to return your order to us for any reason, you may do so within 30 days of receipt.

Please note the products will need to be returned to us in their original packaging and original condition. You must use a tracked service to return any goods, as we cannot be responsible for any returned parcels that go missing. Please include a note with your name, order number, and reason for return. Once we have received goods in satisfactory condition we will refund you.

 

Our returns address is as follows;

Fizzy Peach Ltd

Unit 3 The Elliott Centre

20 Elliott Road

Cirencester

GL7 1YS

UK

 

 

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